Don’t make your customers wait
Decrease customer wait times, improve your service efficiency, and increase your revenues with Blue Wave’s enterprise queue management solutions. Blue Wave’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.
Blue Wave is one of the largest manufacturers and suppliers of queue management systems in Kenya, helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.
Electronic Queuing Solutions
Blue Wave provides standard, and customizable queuing solutions to cater to diverse queuing problems faced by organizations. Choose from Enterprise, Basic or Mobile Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app. Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Blue Wave has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service area and succeed.
Enterprise Virtual Queue Management System
Turnkey solution to manage customer flow
A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.KEY FEATURES
Predicts waiting times accuratelyAllows you to customize your settings
Integrates with different platforms
Predictive Analysis & Customer Journey Mapping
Provides performance insights via reports and dashboards
Enables you to engage waiting customers with digital signage
Create your own solution-choose from fundamental and optional features
Enterprise Virtual Queue Management System
Turnkey solution to manage customer flow
A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.KEY FEATURES
Predicts waiting times accuratelyAllows you to customize your settings
Integrates with different platforms
Predictive Analysis & Customer Journey Mapping
Provides performance insights via reports and dashboards
Enables you to engage waiting customers with digital signage
Create your own solution-choose from fundamental and optional features
Linear Queuing System
Single Queue for a shorter wait
This ticketless, single line queuing system is a cost effective way to manage queues in the fairest and fastest way at retail and pharmacy check-outs. When there are electronic linear queues, customers are treated on a first come, first served basis, which feels quicker. As customers reach the front, they are called to the next available counter when the teller presses a button.KEY FEATURES
Best for short transactionsEasy to install and deploy
Wait times less than multiple queues
Customers served on first come, first served basis
Enterprise Virtual Queue Management System
The Platform for Mobile Revolution
Take a step forward with Blue Wave’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.KEY FEATURES
Assign ticket numbers using a smart phoneProvides directions to the nearest branch
App shows alerts once your number is up!
Book Online Appointments
SMS / Text Message Notifications
